Delivery and Returns

Delivery

We offer free delivery on all items. We aim to dispatch orders within 3 working days of receiving the order. Currently only delivering within the United Kingdom.

 

Returns

Brute&Who is a sustainability-driven company aiming to keep our environmental impact to a minimum. Minimising transportation is one aspect of this. Please look at the sizing guide before ordering. You can request an exchange or refund on your order within 14 days of receiving it. Cost of return is covered by the customer. Returned items must arrive back in their original, unworn condition with all tags attached. We would additionally ask for it to be returned in its original packaging. Once the return has been received and has passed the quality check, the refund will be processed via the original payment method.

If you would like to exchange an item of clothing please contact us with your request and reason.

All items are individually checked before shipping. If you suspect your order has been damaged in shipping, please contact us. If an item is damaged or faulty we may ask for it to be returned. 

 

Cancelling an Order

You have the right to cancel your order. If you wish to do so please contact us immediately via email as we cannot cancel the order once it has been dispatched. 

We reserve the right to cancel or refuse orders. If for any reason we cannot fulfil an order we will contact you and arrange for an immediate refund.